Office Manager

We are looking for an Office Manager to join the LEDiL, Inc. subsidiary in our Sycamore, IL USA Office.

As an Office Manager, you will oversee customer service, office and warehouse operations for the North American region of the global company. Key responsibilities include customer service management, sales support, and office process administration but adaptability and a proactive approach are also essential as the company expands. The role requires being a self-directed team player contributing to the global team. The Office Manager plays a significant role in developing and implementing office capabilities to support growth. You get to work in an inspiring international work environment together with world class professionals.

The key responsibilities will be:

Supervise Customer Service representatives to ensure excellent customer service and provide training, support, feedback, development
Responsible for timely Accounts Payable, Accounts Receivable, and Payroll
Maintain and track sales documents such as design registrations, and distributor stock rotations
Manage Warehouse and inbound and outbound logistics
Ensure cross training of customer service team for office and warehouse functions
Perform administrative tasks such as new employee screening and customer credit checks
Perform monthly and annual close of accounting functions and perform Journal Entries
Provide backup to Customer Service and warehouse operations

What do we expect from you?

As an Office Manager, you have the ability to independently manage multiple projects with minimal supervision. You have a proven track record of consistently setting priorities for yourself and your team to ensure the timely and accurate completion of tasks. Your strong organizational skills extend to efficiently managing both electronic and paper-based documents, ensuring seamless work processes.

With excellent communication abilities, you effectively engage with customers, management, your team and fellow employees, fostering productive relationships. Maintaining utmost confidentiality, you handle employee and company information with discretion and trustworthiness.

We also appreciate following skills:

Associate degree in business or other related major preferred, but not necessary with equivalent experience in Payroll, AP, AR
5+ years of experience in customer service or related office setting
Strong computer skills including high level of proficiency with Microsoft Office suite (Word, Excel, Outlook, PowerPoint), as well as QuickBooks, ADP Payroll
2+ years of supervision experience
Experience with ERP systems (preferred, but not necessary)
Experience with CRM systems (preferred, but not necessary)